Shopping for your personal Softerra LDAP Administrator copy is simple. Just take a look at the following information for details on how to make your shopping quick, easy and enjoyable. If you have any questions concerning purchasing the license, contact us and we'll help you.
What payment and ordering methods do you accept?
Credit Card Online: 2Checkout.com, our authorized retailer, accepts VISA, MasterCard, American Express, Discover/Novus, Diners Club, and JCB. All derivatives of these brands are also supported. You can safely enter your entire credit card number via the secure server, which encrypts all submitted information.
Purchase Orders (PO): For the corporate customers, schools, and government agencies where Purchase Orders are required, you may need to complete the following processes:
- Contact for written product quote
- Issue a PO and make sure it is addressed to Neo Digital, Inc, has a number assigned, company name, billing address, "ship-to" email address, buyer's name, telephone/fax number, and email address
- Fax or email the signed PO to Softerra Sales Department
Please Note:
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Softerra LDAP Administrator is electronically delivered software (EDS). Please make sure you have specified the correct shipping method and a valid email address on your PO.
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Wire transfers and checks: We also accept international wire transfers and checks as a valid form of payment.
The bank transfer must be payable to Neo Digital, Inc. and the total dollar amount correspond with the pro forma invoice issued.
The license key(s) will be issued and sent to you as soon as the funds are credited to our bank account.
Check: The check must be payable to Neo Digital, Inc. and include your invoice number. Please send a check to:
Softsource4u, LLC
P.O. Box 386,
Cupertino, CA 95015, USA
If you still have more questions about payment methods, please see more ways to buy section or contact .
What discounts are available?
Softerra offers discounts to local, state, and federal government employees and agencies. Most faculty members and staff at K-12 schools, colleges, and universities are eligible for educational discounts. We also offer discounts on multiple license purchase.
Review Softerra Volume discounts
Review Softerra discounts for Education and Non-profit
Review Softerra discounts for Government
How can I obtain a written quote or a pro forma invoice?
Please contact with the following information and we will provide you with the written quote or the pro forma invoice within 24 hours:
- Your company’s billing address
- The product name and the number of licenses you wish to order
- The e-mail address, to which you like us to send the quote or pro forma invoice
- Contact name, phone number, and fax number
What should I know about pricing and taxes?
Pricing in our online store is offered in U.S. dollars. Moreover 2Checkout.com, our authorized retailer, provides a new multi currency service that enhances the online shopping experience for global customers. This service allows international customers to shop in a variety of currencies, in addition to USD, knowing the final charge of the purchase in the local currency.
Currently, 2Checkout.com offers to shop using the following additional currencies:
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Swiss Franc (CHF)
- Danish Krone (DKK)
- Euro (EUR)
- British Pound (GBP)
- Hong Kong Dollar (HKD)
- Japanese Yen (JPY)
- Norwegian Krone (NOK)
- New Zealand Dollar (NZD)
- Swedish Krona (SEK)
Please do not include any Sales tax as part of your order, since NO media is provided.
How do I buy a product license online?
Purchasing online is easy. After you access the purchase section and have selected the product(s) you want, press the "Buy Now" button and you're ready to checkout.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error.
If your credit card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.
If you do have problems, you can contact us with any error message you may have received.
How will the charge show up on my credit card?
The charge will appear on your credit card as: "2CO * Softerra".
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Can you send me an invoice?
Yes, if you didn’t choose the appropriate option at 2Checkout.com and want to receive a Sales receipt for your purchase, please contact with the information that helps us to identify your order (e.g. 2Checkout.com order ID, Purchase Order number, company name etc.)
Preparation of the Sales receipt may take up to 2 business days.
What additional information should I enter purchasing Operating Maintenance License (OML)?
If you opt to place an order for OML, please be aware to supply us a list of DNS domains where your LDAP servers are located. Every top-level domain covers all servers located directly in this domain and in all the descendants. For example, if your domain is ‘example.com’ then the following LDAP servers DNS names will be accepted: ‘dc.example.com’, ‘ldap.sales.example.com’, ‘ldap.subdomain.sales.example.com’; while ‘ldap.umbrella.com’ would not be accepted since it does not belong to ‘example.com’. You can specify more than one top level DNS domain, if your LDAP servers are located in different domains.
How my license will be shipped? And how much the shipping will cost?
LDAP Administrator is an electronically delivered software (EDS) and will be shipped via email at no cost.
To ensure the timely delivery, make sure you have enetered the correct terms of shipment and specified a valid "ship to" e-mail address when issuing your PO or placing an order online.
How long will it take to ship my order?
Online Orders: Softerra processes and ships online orders within 24-48 hours (Mon-Fri) after you have placed the order. Orders placed on Saturdays, Sundays or holidays will be shipped the next business day. If you have not received your product after two days, please contact us with the information that helps us to identify your order (e.g. 2Checkout.com order ID, Purchase Order number, company name etc.).
Purchase Orders: If you choose to send us a Purchase Order, you will receive the license key(s) within 24 hours after Purchase Order’s arrival.
Wire transfer: If you paid by check or wire transfer, you will get the license key(s) as soon as we receive your check clearance or the funds are credited to our bank account.
Why do I have to wait for 24-48 hours? Why don't you send out license keys immediately?
Because of online commerce security risks, each order should be reviewed manually to protect legitimate credit card holders from fraud and us from charge backs. Unfortunately, any automatic fraud detection system cannot detect 100% of fraudulent orders, that's why every order has to be checked manually.
48 hours is the maximum time. Normally, Softerra sends out the license keys much faster.
Ok, 48 hours have passed, but I haven't received my delivery email.
If you didn’t receive the delivery email after 48 hours, please contact us with the information that helps us to identify your order (e.g. 2Checkout.com order ID, Purchase Order number, company name etc.) and we will resend the license keys.
How can I download license key(s) if my link has expired?
Your download link expires after 7 days. To obtain a new download link, please contact with the information that helps us to identify your order (e.g. 2Checkout.com order ID, Purchase Order number, company name etc.).
Will I have to pay for the future upgrade of Softerra LDAP Administrator?
Softerra has two different policies towards major and minor upgrades. Being a registered user of Softerra LDAP Administrator you are entitled to a free copy for any minor upgrades of this product and up to about 50% discount for any major upgrades.
What is a minor upgrade?
A minor upgrade is an interim release that fixes bugs, improves performance, enhances usability, upgrades data, or adds new features to an existing version. Version numbers look like v.3.0.1, v.3.02, v.3.03, etc. If your original purchase was for, say, Softerra LDAP Administrator 3.0, then you are entitled to all the upgrades for free, but only those, beginning with number "3". Upgrades for the current edition can be downloaded from our web site at no charge.
What is a major upgrade?
A major upgrade is a revision that involves extensive engineering work to provide significant enhancements to a product and is often accompanied with new documentation, dramatic changes of the user interface, new design and many new useful features. Major upgrades are indicated by a change in the first version number. So an upgrade from 3.x to 4.x is a major upgrade.
How do I get a free minor upgrade of the product?
Please download a free minor upgrade of the Softerra LDAP Administrator from here.
What is your refund policy?
Please review the information on our Sales policies.
