This page covers the most frequently asked questions related to the licensing and purchasing of Softerra LDAP Administrator.
If you have a question that is not answered below, please contact us.
Yes, you can evaluate Softerra LDAP Administrator for 30 days for free, allowing you to see and use the software before you proceed with a purchase. Softerra provides a fully functional download version of Softerra LDAP Administrator for evaluation, no license key is required. What you'll be using during your evaluation is what you'll be getting when you buy.
To get your free trial, please go to the Download page.
Yes, you can get a free extension on your evaluation of Softerra LDAP Administrator for up to 60 days. If you have already evaluated the product and now you need to prolong the trial period, you have to complete this form in order to obtain a new 30-day trial license key.
Softerra LDAP Administrator is distributed under three license types:
Single License authorizes its holder to install one program copy (which will be further run on that computer only) capable of working with any LDAP servers and directories.
Operating Maintenance License allows installing an unlimited number of application copies. However, these copies can be used to work with LDAP servers inside and outside of a definite number of predefined domains. A license-holding company may specify up to 20 domain names to be covered by OML.
Unlimited Site License allows you to install an unlimited number of application copies and use them with any LDAP servers. The usage of the product under this license is restricted by internal purposes of a license holder.
Yes, all Softerra LDAP Administrator licenses are perpetual. You buy the license once and keep it forever. There are no additional charges and hidden costs.
Softerra LDAP Browser is a lightweight version of Softerra LDAP Administrator. It supports read-only operations that do not modify LDAP directory data, e.g. browsing, search, export, etc. For complete, fully functional management of LDAP directories you need Softerra LDAP Administrator. Softerra LDAP Browser is absolutely free, and its latest version is available for immediate download from our Download page.
All educational, government and non-profit institutions are eligible to purchase Softerra LDAP Administrator Single License with a 30% discount.
Volume Software Licensing Program provides special pricing advantages on multiple purchases of Softerra LDAP Administrator Single Licenses (starting from 2 and more).
These discounts are only available for Single Licenses and for direct purchases from Softerra.
Educational/government/non-profit discounts may be not combined with a volume discount.
To purchase Softerra LDAP Administrator at a special discounted price, please send a request to Sales Department to have our sales representative contact you with all details.
Purchase Orders (PO): Softerra accepts Purchase Orders issued by corporate customers, educational institutions and government agencies.
Please send your order on your company's letterhead by email or fax to our Sales Department and include the following information for us to process your order as soon as possible:
If you include all the required information, your order will be processed within 24 hours on business days (Monday-Friday).
Wire transfers : We also accept international wire transfers as a valid form of payment.
Contact Softerra Sales Department with the following information to obtain a pro forma invoice:
Arrange the bank transfer and make sure that the total dollar amount corresponds to that specified in the pro forma invoice.
The license key(s) will be generated and sent to you as soon as the funds are credited to our bank account.
Checks: To place an order with a check, please contact Softerra Sales Department with the following information to obtain a pro forma invoice:
The check must be payable to Softerra, Inc. and should include the number of your invoice. Please mail your check to:Softerra, Inc.
To obtain a quote or a pro forma invoice, please contact Softerra Sales Department with the following information:
You will be provided with a quote or a pro forma invoice within 24 hours upon your request. A written quote may be also generated here.
Licensee shall make all payments in full within thirty (30) days from the date of the applicable invoice.
Softerra LDAP Administrator is electronically delivered software (EDS) and will be shipped via email at no cost.
To ensure the timely delivery, make sure you have entered the correct terms of shipment and specified a valid "ship to" email address when issuing your PO or placing an order online.
Purchase Orders: If you choose to send us a Purchase Order, you will receive the license key(s) within 24-48 hours after your Purchase Order is received.
Wire Transfer/Check: If you paid by check/wire transfer, you will get the license key(s) as soon as we receive your check clearance or the funds are credited to our bank account.
Credit Card: Online orders are processed and shipped within 24 hours (Mon-Fri) after you placed the order. Orders placed on Saturdays, Sundays or holidays will be shipped on the next business day.
If you have not received your product after two days, please contact us with the information that helps us to identify your order (your online order ID, Purchase Order number, company name, etc.).
Your download link expires in 7 days upon the delivery date. To obtain a new download link, please contact Softerra Sales Department with the information that helps us to identify your order (e.g. Stripe order ID, Purchase Order number, company name, etc.).
All Softerra-made software is covered by a 30-day money-back guarantee. All refunds are deemed appropriate in the following cases:
A refund procedure itself is carried out as follows:
Products not purchased directly from Softerra must be returned to the place of purchase (resellers, etc.) and are subject to its return policies.
Registered users of Softerra LDAP Administrator are entitled to receive free standard Technical Support. Softerra guarantees a response to your support request within 3 working days.
Owners of Annual Maintenance and Support subscription get priority case handling and a 24-hour guaranteed response on business days.
Support services shall only apply to Softerra-made software. Any third-party technology that may be bundled with Softerra LDAP Administrator is not covered.
With Annual Maintenance and Support subscription you get:
All registered users of Softerra LDAP Administrator can upgrade their products to a brand new version. There are two different options for upgrading Softerra LDAP Administrator:
Service releases include updates, improvements and bug fixes based on the community feedback. Your Softerra LDAP Administrator license key is valid for any current version update and enables you to download and use the latest application builds free of charge from our website when they become available.
Upgrade is a major functional enhancement to the software that requires an upgrade fee. Owners of Annual Maintenance and Support receive major releases at no additional cost during the term of their AMS coverage.
Yes, this upgrade is possible. If you want to upgrade your existing license(s) to a license of another type, the cost of the upgrade will be calculated as a price difference between the license you currently own and the one you'd like to upgrade to.